Web Archive‎ > ‎2013‎ > ‎2013: QTR 2‎ > ‎04 April‎ > ‎

Phone Tag

Just a short blurb to let you know how the phones now work at the Church Office:

The church’s main phone line now forwards all calls immediately to a call screening and voicemail messaging system that saves your voicemail message AND transcribes the message you leave into an email. That email is then sent immediately to a small team of people who review the message and route it to the person in the parish who can best attend to your request.

We decided to start using this system because it preserves your original voicemail AND gets your voice to the person best able to respond to your request. Though it might seem as if you “can’t get anyone” on  the phone, all calls are actually being monitored by more people, which gets your message taken care of quicker than ever.